Archive Events
This archive area contains a selection of Training Events that have already taken place. We cover a wide range of topics and continually review our content to ensure we update you on key developments within the industry and the regulatory framework.
If you are interested in any of these Events and would like to attend or be informed of a future Training Course then please contact us on 01254 675 674 or e-mail Events
16 December 2005 | 10.00 - 11.30 am
Complaints Handling Training Course - fully booked
A fascinating training session designed for business owners and managers who need assistance on the rules to handling a complaint.
Within this training course you will learn how to handle a complaint within the time requirements set by the Financial Services Authority (FSA), what you need to record on your complaints register and how to use this information to report to the FSA. The course also includes guidance on what firms requirements are to ensure they are compliant with the FSA rules.
The cost of the course is £115.00 per delegate.
If you are an Enterprise, Exclusive or Elite member the course is FREE.
Location: Blackburn
Date: 16.12.2005
