Claims Handling Firms Only

This section of the website will provide you with the guidance you need to handle claims compliantly. It also contains registers for recording Complaints, Adverts etc and further supporting documents to help assist you to ensure your business remains compliant.

Please remember at the beginning of 2007, we also launched a Claims Handling Monthly Newsletter detailing guidance on compliance, treating customers fairly, data protection and much more.

If you advise on Mortgages or General Insurance please refer to the relevant sections under Mortgage Advice and Non-Investment Insurance.