Sections

• Complaints
• Independent Status
• Commission Disclosure
• Training & Competence
• Financial Promotions
• How to Join Ecompli

Do you have to quote fees on financial promotions for mortgage business?

Yes, if a fee may be charged then the firm must include either:

• The amount of the fee (if known); or 
• A representative fee based upon the business expected to arise from the promotion.
  

Does the fee quoted on an advert have to be in a monetary amount?

No, it can be either a monetary amount or as a percentage.

What does ‘real time’ and ‘non-real time’ mean?

A real time financial promotion is one that is communicated in the course of a personal visit, telephone conversation or other interactive dialogue.
A non real time financial promotion is one which may include communications by letter, email or promotions in published paper format, displayed on a website or in sound and television broadcasts.

What is the risk warning to be used stating your home maybe at risk?

Your home may be repossessed if you do not keep up repayments on your mortgage