Claims Handling Monthly Newsletters
This section is specifically for firms who handle insurance claims on behalf of their customers. If you would like to receive these please email info@ecompli.co.uk with your request.
Monthly Newsletter / Issue.24
In this month’s issue we provide a reminder about the delivery of the TCF Outcomes for Consumers Deadline. We feature a compliance manual update, whilst our jargon buster explains the core role of the Financial Services Authority (FSA). We also include a really useful article that relates to the highly topical subject area of safeguarding customer’s identification.
Date: 05.12.2008
Monthly Newsletter / Issue.23
In this month’s issue we feature an article that looks at the implications of using the FSA logo on firm’s stationery and documentation. We cover our latest Treating Customers Fairly article. We also introduce Ecompli’s newest recruit and provide information on a free breakfast seminar hosted by Pennine Lancashire Business Net.
Date: 06.11.2008
Monthly Newsletter / Issue.22
In this months issue we announce our latest Claims Handling Knowledge Assessment and cover the new GABRIEL system. We provide a Treating Customers Fairly article which examines the culture of TCF. We include our popular Tip of the Month and our very latest Jargon Buster which relates to the “MI” abbreviation.
Date: 02.10.2008
Monthly Newsletter / Issue.21
In this months issue we provide an update relating to complaints handling and we feature a Treating Customers Fairly article which examines management behaviors. We also include a Tip of the Month and our latest Jargon Buster relates to the commonly used term “Financial Promotion”.
Date: 05.09.2008
Monthly Newsletter / Issue.20
In our August issue we discuss how important it is for firms to evidence that they are ‘Regulatory Aware’. We provide an update relating to Data Security Controls and provide another article focusing on the Treating Customers Fairly (TCF) concept. We also include a Tip of the Month and our latest Jargon Buster.
Date: 05.08.2008
Monthly Newsletter / Issue.19
In this month’s issue we comment on our new Jargon Buster section that will help our customers to define complex words that are used within the Financial Services Industry. We provide an update relating to Anti-Money Laundering and we also re-examine key areas relating to Treating Customers Fairly (TCF).
Date: 04.07.2008
Monthly Newsletter / Issue.18
In this month’s issue we look at the Loss Assessors Questionnaire that you may have received from the FSA. We provide further information relating to Treating Customers Fairly (TCF) specifically looking at the six consumer outcomes. We look at the Compliance Manual Update that you will have received and provide a top tip relating to capital resources. We also introduce our new Jargon Buster section that helps to define words that are commonly used within the Financial Services Industry.
Date: 06.06.2008
Monthly Newsletter / Issue.17
In this month’s issue we cover the new rule changes that have been made to the Complaints Handling procedures. We also look at the Insurance Conduct of Business Rule Changes, we provide a Treating Customers Fairly update based on Management Information and as always provide you with our monthly top compliance tip.
Date: 02.05.2008
Monthly Newsletter / Issue.16
In this month’s issue we provide an update and a top compliance tip relating to the Retail Activities Mediation Return (RMAR). We also look at the Financial Promotions rules relating to regulatory status disclosure.
Date: 03.04.2008
Monthly Newsletter / Issue.15
In this month’s issue we provide an update on Treating Customers Fairly specifically focusing on the requirements of firms management information. We feature an Anti-Money Laundering article, and provide an update on Financial Promotions.
Date: 04.03.2008
Monthly Newsletter / Issue.14
In this month’s issue we announce special rates for Professional Indemnity Insurance. We look at the Compliance Manual Update that you will have received and reveal a new complaints forwarding letter.
Date: 04.02.2008
Monthly Newsletter / Issue.13
In this month’s issue we remind you about what is contained within the Ecompli website. We look at further changes that have been made to the Claims Handling Firms Compliance Manual and provide an update on the FSA’s findings following a review on firms websites.
Date: 09.01.2008
