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Treating Customers Fairly Newsletter

It was expected by the FSA that all firms have appropriate Management Information (MI) in place by the March 2008 deadline and should be able to demonstrate delivery of the Treating Customers Fairly (TCF) fair outcomes for consumers by December 2008.

TCF8 - This month the Financial Services Authority announced its aim to help firms progress with Treating Customers Fairly and identify those most in need of regulatory attention.
Date: 18.10.2007

TCF7 - The concept of Treating Customers Fairly is about delivering improved outcomes to customers.
Date: 24.08.2007

TCF6 - The Financial Services Authority’s current priority is a twofold challenge to senior management – to embed long-term cultural and behavioural change (where necessary), and to develop and act on management information that measures whether the firm is delivering the Treating Customers Fairly outcomes.
Date: 16.08.2007

TCF5 - The FSA state they want to see a real and measurable change in firms behaviour towards their customers.
Date: 16.03.2007

TCF4 - One area of Treating Customers Fairly that appears to cause confusion is the level of detail required relating to Management Information.
Date: 15.02.2007

TCF3 - If you haven’t already carried out a gap analysis review we have developed a form to assist you meeting the end of March 2007 deadline
Date: 09.02.2007

TCF2 - To help firms identify risks that might impact on their ability to treat customers fairly the FSA have developed a Self Assessment Tool.
Date: 05.02.2007

TCF1 - It is expected that all firms have implemented TCF in a substantial part of their business by the end of March 2007. This means that you must carry out a gap analysis review of where the key risk areas are and take action to address those gaps.
Date: 03.01.2007

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