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Treating Customers Fairly Newsletter

It was expected by the FSA that all firms have appropriate Management Information (MI) in place by the March 2008 deadline and should be able to demonstrate delivery of the Treating Customers Fairly (TCF) fair outcomes for consumers by December 2008.

2007 :
2008 :
2009

TCF21 - Over the last few weeks we have produced a number of Treating Customers Fairly articles that specifically looked at each one of the FSA’s Six Outcomes. These were written after the Financial Services Authority (FSA) published an article on how the industry is progressing towards meeting the December deadline and how firms are currently demonstrating that they are consistently Treating Customers Fairly.
Date: 23.10.2008

TCF20 - TCF Outcome 6 – Customers do not face unreasonable post-sales barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
Date: 14.10.2008

TCF19 - TCF Outcome 5 – Customers are provided with products that perform as firms have led them to expect, and the associated service is both of an acceptable standard and as they have been led to expect.
Date: 25.09.2008

TCF18 - TCF Outcome 4 – Where customers receive advice, the advice is suitable and takes account of their circumstances.
Date: 19.09.2008

TCF17 - TCF Outcome 3 – Customers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Date: 09.09.2008

TCF16 - TCF Outcome 2 – Products and services Marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
Date: 21.08.2008

TCF15 - TCF Outcome 1 – Customers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture
Date: 14.08.2008

TCF14 - In this article we look further into the FSA’s assessments that are currently underway and in particular examine how firms are demonstrating good management behaviours and are embedding the TCF culture into their businesses.
Date: 06.08.2008

TCF13 - The Financial Services Authority (FSA) has published an update on the industry’s progress towards the December deadline on how firms are demonstrating that they are consistently Treating Customers Fairly.
Date: 24.07.2008

TCF12 - The Financial Services Authority is continually providing good practice examples in relation to Treating Customers Fairly indicating how firms have demonstrated they are treating their customers fairly. In this article we look at some good practice examples in connection with the advice process which you can measure against your own firms to ensure you are on the right track.
Date: 17.04.2008

TCF11 - This year is going to be a challenging time for many businesses within the financial services industry. Firms by now should have appropriate management information in place to test whether they are treating their customers fairly and by December should be able to demonstrate that they are using the information to consistently ensure they are treating customers fairly.
Date: 01.04.2008

TCF10 - The Financial Services Authority (FSA) recently announced an enhanced strategy of supervising small firms. This will include a large-scale series of structured visits or telephone assessments to test the quality of management and progress towards embedding Treating Customers Fairly (TCF).
Date: 12.02.2008

TCF9 - All firms authorised and regulated by the Financial Services Authority are required to have appropriate Management Information (MI) in place by March 2008 and must be able to demonstrate delivery of the TCF fair outcomes for consumers by December 2008.
Date: 28.01.2008

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