Monthly Newsletters
We appreciate that our customers do not always get chance to read and digest every newsletter we issue, therefore we also produce a monthly newsletter that highlights the main topics of the month acting as a news summary.
Monthly Newsletter / Issue.28
In this month’s issue we cover the new Gabriel reporting system. We include an article on Anti Money Laundering, an update on Treating Customers Fairly that focuses on the advice process, and we also include our very first Q&A section.
Date: 30.09.2008
Monthly Newsletter / Issue.27
In this month’s issue we provide updates on Data Security and the process for handling complaints. We feature a Treating Customers Fairly article which examines management behaviors and we also introduce our new Q&A section which will commence in September's edition.
Date: 29.08.2008
Monthly Newsletter / Issue.26
In this month’s issue we look at failures relating to Self Certification cases and we cover the new PPI comparison table that the FSA have created. We provide a Treating Customers Fairly progress update and as always feature our Tip of the Month which relates to RMAR submissions.
Date: 31.07.2008
Monthly Newsletter / Issue.25
In this month’s issue we look at the FSA’s Sub Prime Mortgage Review. We remind you about the importance of completing an annual GAP analysis review, and provide you with the updated General Insurance Advice Process Manual.
Date: 27.06.2008
Monthly Newsletter / Issue.24
In this month’s issue we provide further guidance relating to Self Certification Mortgages. We look at the significant PPI failings which the FSA found within a bank. We cover the new rule changes that have been made to the Complaints Handling procedures and remind you about our weekly top compliance tips.
Date: 30.05.2008
Monthly Newsletter / Issue.23
In this month’s issue we remind you about what is contained within the Ecompli website. We look at the Insurance Conduct of Business Rule Changes, we provide a TCF Update based on Payment Protection Insurance and we also look at the Financial Promotions rules related to Status Disclosure.
Date: 30.04.2008
Monthly Newsletter / Issue.22
In this month’s issue we remind you of the Treating Customers Fairly Management Information deadline. We provide an update relating to the Retail Activities Mediation Return (RMAR) and examine several failings in relation to Mortgage Advice.
Date: 28.03.2008
Monthly Newsletter / Issue.21
In this month’s issue we look at a new customer satisfaction feedback form that can feed your firms management information. We provide an update on the FSA’s strategy related to TCF, and examine the ICOB regime changes focusing on the revised IDD/CIDD.
Date: 29.02.2008
Monthly Newsletter / Issue.20
In this month’s issue we announce special rates for Professional Indemnity Insurance. We reveal a new Fact Find and a new complaints forwarding letter. We also look at the FSA’s feedback to Financial Promotions in relation to websites.
Date: 31.01.2008
