Treating Customers Fairly

All firms authorised and regulated by the Financial Services Authority (FSA) were required to have appropriate Management Information (MI) in place by March 2008 and must be able to demonstrate delivery of the Treating Customers Fairly (TCF) fair outcomes for consumers by December 2008.

To assist firms with TCF, Ecompli have developed this area of its website to provide you with guidance and assistance on Treating Customers Fairly. This section will be continually updated over the forthcoming months therefore you should revisit this section on a frequent basis.

We have also developed a specific area for our Treating Customers Fairly Newsletters which are sent out on a regular basis providing a step by step guide.

If you would like to discuss TCF or benefit from a TCF MI Review and Set Up Visit, please email Ecompli or contact us directly on 01254 675674.