This manual has adopted the Financial Conduct Authority (FCA) principles to assist firms deliver the objectives of the regulator.  It includes a step by step process of the advised procedure that even someone new into the industry should be able to follow and grasp a good understanding of what is required of an Adviser.

The manual has also been updated so that it meets the Consumer Duty requirements which affects all products and services sold or renewed from the 31^st July 2023.  This includes ensuring products and services are fit for purpose, offer a fair value and that communications and customer support allow consumers to make and act on well-informed decisions.

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This manual has adopted these rules to assist firms deliver the objectives of the regulator.  It includes a step by step process of the sales procedure that even someone new into the industry should be able to follow and grasp a good understanding of what is required of them when arranging an insurance policy.

You can purchase now or join our member’s club and gain access to all our documents, manuals, policies and templates.

Within this bundle you will find guidance on creating compliant documents.  You will also receive template Terms of Business which are specific to General Insurance Brokers, for both personal lines and commercial.

There are also a range of different Statement of Demands and Needs that can be used once an insurance policy has been sold, or at renewal. The renewal letters include a section to complete this years and last years quote so that the customer can compare, along with the prescribed text the Financial Conduct Authority (FCA) require firms to use at renewal. Where relevant the templates also include a table to complete if the customer is paying by direct debit through a credit agreement along with other key requirements required by the FCA.

You can purchase now or join our member’s club and gain access to all our documents, manuals, policies and templates.