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It’s important to remind you that you cannot outsource your compliance responsibility and the compliance oversight remains with you. For...

Principle 3 requires firms to take reasonable care to organise and control its affairs responsibly and effectively. This includes making...

The FCA define a complaint as an ‘expression of dissatisfaction, whether oral or written, and whether justified or not, from...

The Financial Conduct Authority requires firms to issue a Statement of Demands and Needs prior to conclusion of a contract....

The capital resources requirement for insurance and/or mortgage firms not holding client money is the higher of: • £5,000; and • 2.5%...

Where a firm rejects a complaint, yet chooses to make a goodwill payment to the complainant, the complaint should be...

Financial Promotions that advertise mortgage business must include the below if a fee may be charged: The amount of the...

You may come across some questions within the Retail Mediation Activities Return (RMAR) that refers to the “last reporting date”....

If you have permission to hold client money then it must be kept separate from the firm’s own money, unless...

Professional Indemnity Insurance (PII) covers legal costs and expenses incurred in your defence, as well as any damages or costs...