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When completing the Complaints Return online you need to disclose how many complaints have been ‘upheld’ (i.e. a final response...

The FCA’s financial promotion rules do not apply to image advertisements which contain no more than: The name of the...

Any references to a saving or a promotion on a website or any other kind of advertisement should be clearly...

It is a Financial Conduct Authority (FCA) requirement that all firms complete a review, at least annually, to assess whether...

Treating Customers Fairly (TCF) is about placing responsibility on firms’ management to deliver fair outcomes for consumers whilst offering you...

We often get asked what SMCR stands for?   SMCR stands for Senior Managers Certification Regime. You may also see the...