Tip of the Week

If you have permission to hold client money then it must be kept separate from the firm’s own money, unless...

Professional Indemnity Insurance (PII) covers legal costs and expenses incurred in your defence, as well as any damages or costs...

When completing the Complaints Return online you need to disclose how many complaints have been ‘upheld’ (i.e. a final response...

The FCA’s financial promotion rules do not apply to image advertisements which contain no more than: The name of the...

Complaints should be resolved by someone who is sufficiently competent and is not directly involved in the matter.  The person...

Any references to a saving or a promotion on a website or any other kind of advertisement should be clearly...

A firm’s Systems and Controls should include satisfying itself of the suitability of anyone who acts for it.  This includes...

Customer data is any personal information held in any format. Examples include national insurance records, addresses, dates of birth, family...

The Financial Conduct Authority (FCA) expects that firms taking out Professional Indemnity Insurance (PII) in a currency other than the...

In cases where the Financial Conduct Authority (FCA) believe that an individual is not fit and proper they can decline...