Consumer Duty Manual
£295.00
The outcome the FCA are seeking from the Consumer Duty is to bring about an environment where consumer harms do not occur in the first place because firms are consistently placing their customers interests at the heart of their business. This requires a shift in culture and behaviour by ensuring the products and services offered are fit for purpose and are of a fair value, and that communications and customer service enable consumers to make, and act on, well-informed decisions.
When we set out writing our Consumer Duty Manual, we wanted it to be informative as well as a document that firms can implement within their business. The Manual sets out the FCA’s new Principle 12, the Cross-Cutting Rules and the Four Outcomes. Each chapter is written in depth to give anyone reading it a complete understanding of what is expected of the firm and its staff. It also includes examples of what the firm can use to evidence it is meeting each of the outcomes, and can be circulated throughout the firm and used as a training exercise so all staff can evidence they understand what the Duty is all about.
We have to say we are very proud of it and believe we have achieved what we set out to do. And we haven’t stopped there. We have produced a short knowledge test which you will automatically receive if you download the manual to test your understanding of the Duty.
FORMAT: All documents are downloadable via email upon receipt of payment.
