Training & Competence Manual – General Insurance Brokers (Advised)

£145.00

All Advisers involved in regulated activities must comply with the Financial Conduct Authority (FCA) Training & Competence Sourcebook (TC) and Systems & Controls Sourcebook (SYSC) to ensure they achieve, maintain, and continually improve their professional competence.

Our Training & Competence (T&C) Manual has been updated to reflect recent changes, including the removal of the previously prescribed 15-hour CPD minimum. The manual now focuses on ongoing, role-specific training that ensures advisers maintain the skills, knowledge, and expertise required to provide high-quality advice.

The purpose of this manual is to establish a clear process for training, supervising, and monitoring advisers employed by the firm, setting out the standards that must be achieved and maintained. It is specifically designed for General Insurance Brokers who provide advice to their customers.

FORMAT: All documents are downloadable via email upon receipt of payment.

Written & reviewed by the Ecompli founder — With over 20 years in financial services and having founded Ecompli in 2006, our compliance documents are written by a specialist with hands-on expertise in FCA regulation across the mortgage, general insurance, equity release, and insurance claims handling sectors. Every guide and template is personally developed to turn complex regulatory requirements into clear, practical tools your firm can actually use.

There are plenty of free templates and AI-generated documents available online. The challenge is knowing whether they genuinely reflect FCA requirements, align with Consumer Duty expectations and work in practice for your firm. Our documents are written by Ecompli’s founder and are designed specifically for regulated firms. Every manual, register and template is created to provide practical, usable guidance that supports implementation,  helping firms move beyond theory and into demonstrable compliance.

Description

WORD DOCUMENT – 12 PAGES – Last Updated: January 2026

INDEX OF CONTENTS

  1. Introduction
    1. Purpose of the T&C Manual
    2. Application of the T&C Manual
    3. Permitted Activities of Brokers
  2. Roles and Responsibilities
  3. Recruitment and Assessing Competence
    1. Employee References
    2. Conduct and Contracts
    3. Administrative Staff
    4. Termination of Appointment
    5. Outside Business Interests
  4. Attaining Competence
    1. Trainee Insurance Broker
  5. Maintaining Competence
    1. On-going Supervision
  6. Training and Monitoring Activities
    1. Key Performance Indicators
    2. Desk Based Monitoring
    3. Monitoring Purpose/Standards
  7. Failure Policy
  8. Supervisor
  9. General Issues
    1. Continuous Professional Development (CPD)
    2. Continuous Professional Development (CPD) – Insurance Requirements
    3. Absence Policy